|
INTERNATIONAL FREQUENTLY ASKED QUESTIONS2. How do I load the .exp file from my last job? 3. How do I send Hooks Unlimited my list once I have selected all titles? 4. The program crashed or had an error when I tried to send my list, what do I do? 5. How do I update my HookSelect library to include the newer songs? 1. How do I get the international portion of the HookSelect library? 1.1 - To view the international titles in the HookSelect library, select 'Options' and then 'Preferences'. In the upper right corner of the 'Preferences' window, check the box by 'International' and then select 'OK'. The library will now include all international titles.  back to top 2. How do I load the .exp file from my last job? 2.1 - You may request that Hooks Unlimited send you the list from your last test. The list will arrive to you via e-mail and will be a HookSelect export file (.exp). To open this list in HookSelect, you will need to save the .exp file on your computer, then open HookSelect and enter a session (we suggest that you create a new session). If you create a new session, you can set the initial sample size to any number. Once inside, select 'File' then 'Open' then 'Load New Selections'. Find the HookSelect export file (.exp) and select 'Open'. From the next window, check 'Replace' and then 'Load'. The list will appear in the 'Currently Marked Songs' window.  back to top 3. How do I send Hooks Unlimited my list once I have selected all titles? If you have an internet connection, HookSelect can send the list
from the program. There are a few steps that you should follow in
order to ensure that the list arrives at Hooks Unlimited. 4. The program crashed or had an error when I tried to send my list, what do I do? There can be many causes to such an error: internal server error, external server error, etc. If your list is successfully sent, you will receive a message confirming that the list transfer was successful. If you do not receive a confirmation message, you will need to send us your list via e-mail. Method 1: To send the list via e-mail, we must first locate the necessary file to send. Click the 'Start' button in the lower left corner of the screen then 'Find' and then 'Files or Folders'. In the 'Named' field enter: "*.pkg"; this will search for any file with an extension of '.pkg'. The search will likely find a file in the c:\hs6 folder that is named the same as the HookSelect session of your list (For example, if the session was named 'TEST', the file will be named TEST.pkg).  Method 2: If the .pkg file is not present in the c:\hs6 folder, open HookSelect and repeat the steps for sending from the program ('File', 'Send to Hooks Unlimited', etc.). In the last step, instead of choosing 'Send via Internet' choose 'Save to disk'. You will have the chance to name and save the file--please remember the name and where you chose to save the file. Then attach this file to an e-mail and send to hooks@hooks.com.  Method 3: If you are unable to send by the two methods described above, open HookSelect, enter the session, and left click the mouse in the 'currently marked songs' window (to make it the active window). Select 'File' and then 'Save As'. Make sure that 'Currently Marked Songs' is in the 'Save this view' field and that the file type is 'HookSelect Export'. Select 'Next' and then name and save the file to your hard drive. Attach this file to an e-mail and send to hooks@hooks.com. In the body of the e-mail, please provide information concerning the test: date of test, research company, tape format and layout, etc.  back to top 5. How do I update my HookSelect library to include the newer songs? 5.1 - HookSelect library updates are available online from here. Right click the link for the update (HS6Data.exe) and select 'Save Target As'. The next window will allow you to choose where you would like to save this file; we suggest that you save it into the Hs6 folder.  NOTE: Netscape users will select 'Save link as' in lieu of 'Save target as' upon right-clicking the HS6Data.exe link. 5.2 - Once the download is complete, you will need to either: A) Open a Windows Explorer and locate this file. Once you locate the file, double click it (HS6Data.exe). -or- B) From the Start button, select 'Find' and then 'Files or Folders'. Enter the information into the 'Find' window as outlined below. Once the file has been located and appears in the lower part of the 'Find' window, double click it.  5.3 - Once you have run Hs6Data.exe, you will now need to find HookData.exe (either through Windows Explorer or by the 'Find' function). HookData.exe should appear in the same directory as Hs6Data.exe. The following picture shows how to locate the file using 'Find'. Once you have located the file, double click it; Hookdata.exe will walk you through the final steps of the updating procedure.  back to top |
